PRO IT has been delivering Field Support Services since 1999.
This service is designed for organisations wanting to outsource their entire field support and management services involving the following key areas:
Break/Fix Services (BFS)
Provide urgent response equipment replacement service to reduce down time and outages for users.
SLAs can be provided for as quick as 1 hour response and 1 hour fix.
IMAC & Project Related Services
Provide Installs, Moves, Adds and Changes for a customer’s IT equipment or network. This service is usually pre-scheduled and treated as a project.
Equipment Inventory, Warehousing and Asset Management Services
Provide complete warehousing and inventory management services, dispatch and deliveries.
- Disposal Services
- Reporting Services
- Maintenance Services