Casual IT Support

Budget Control

PRO IT provides customised casual IT support services for small to medium-sized businesses throughout the country. From server and desktop support to system upgrades and 24×7 monitoring, our professional on-site IT support services can be tailored to meet your exact requirements.

Whether you need to outsource your entire IT management or obtain support and advice at different times throughout the year. We can keep your IT infrastructure in tip-top shape and jump on any problems before they have an impact on your business operations. Our experienced technicians provide expert Sydney IT support services at a time and place that suits you.

Our aim is to deliver exceptional support services to complement businesses of all sizes. From start-ups to enterprises including support for in-house IT Departments. Our Systems Engineers are readily available to deliver innovative support services Australia wide through the support models.

The convenience and efficiency offered by online support means a technician can be assessing IT issues as soon as your service ticket has been lodged. Technicians and System Engineers are readily available to attend a client’s workplace. To assess their workplace environment and resolve any issues that could not be resolved remotely.

PRO IT understands that each business is unique. Our approach when developing IT support packages is to listen to our clients, acknowledge their requirements and most importantly understand and assess their IT environment. Once a thorough analysis is completed, our Systems Engineers will develop a flexible support package based on your requirements and budget.

Overall, our range of monthly IT support packages are designed to make it easier for you to identify the best solution that meets all the needs and expectations of your office.

The key features of a PRO IT Casual Support arrangement include:
  • Support requests raised via the PRO IT Helpdesk and scheduled as availability permits
  • Adhoc helpdesk service
  • Remote support as available (may be limited)
  • Pay-as-you-go. i.e. Time and materials based billing

24×7 Australian Support

Our Engineers are all trained & certified (Australia)

Australian Phone Support

Our support team understands your requirements. Therefore, communication is the key.

Ticketing System Support

Our ticketing system is advanced to ensure all your enquiries have been captured, delegated and actioned.

Managed Email Security

Managing your email for spam and added security

IT Consulting Services

We ensure you have the best solution tailored to your needs.

Access to Knowledgeable PRO IT Engineers

Our skilled team are ready and able to provide the know-how backed by innovation and customer service.

Focus on your business today.
Together, let’s plan for tomorrow.

Bekir Kilic, CEO & Founder

The people who have trusted us so far

Jaswinder
Jaswinder
1703500136
Highly recommended
Ebru Kilic
Ebru Kilic
1660334668
Hi Pro It TeamI would like to write this review so other potential customer can understand how easy it is to deal with Pro It Team and what a nice bunch of people they are.I was very frustrated and unable to resolve issues with email errors Outlook and Optus web stuff and other small PC error problems for over 2 months now.Finally I booked a call with Leo and the team were so patient, yes very patient explained everything in detail, follow up took control and resolved the problem. Being a small business life is rushed we have lots of pressures and no matter the size of our business we received the assistance as if were were a big businees.I just want to send my sincere appreciation and BIG THANK YOU to the whole team for resolving my pc problems.Kind Regards Manda Wilson
Manda Wilson
Manda Wilson
1597798807
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