PRO IT Casual Support arrangements allow a client who requires infrequent access to IT support to schedule and pay for support as-they-go. Support requests are raised via the PRO IT Helpdesk and scheduled for the next available support engineer.
The key features of a PRO IT Casual Support arrangement include:
- Support requests raised via the PRO IT Helpdesk and scheduled as availability permits
- Adhoc helpdesk service
- Remote support as available (may be limited)
- Pay-as-you-go. i.e. Time and materials based billing
Often clients who are new to PRO IT trial our services via a casual support arrangement before committing to a more strategic or longer term support arrangement.