24x7 Global NOC and Service Desk

Australian company with purpose built infrastructure in Sydney & Melbourne Offices and NOC services in Singapore & Malaysia supporting the ASEAN
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NOC Services

NOC support is the eyes and ears of your technology environment and operational workflow. We are there when you need us.
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Service Desk

Our 24x7 Service Desk is the single point of contact for clients and their customers. We monitor events, deploy resources and quickly resolve incidents.
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SLA Guarantee

NOC and Services Desk is equipped with service level agreements (SLA). Choose the SLA that best fits your needs and budget.

About our NOC

Located in Sydney Australia, PRO IT NOC  and Service Desk provides network and infrastructure monitoring and  support services globally. Our facilities operate 24x7 to ensure that our clients services operate uninterrupted and efficiently.
Staffed by our team of certified Systems and Network Engineers, the NOC is a controlled environment with rigorous  support procedures that allows us to take a highly proactive approach to client support and technical service.

24×7 Service desk offering from 1st level call logging and dispatching of resources

Network event monitoring and Management with ITIL framework practices

 

Ticket management, Escalation and Reporting

 

SLA responses with call to action and problem resolution available as standard, priority or custom