24x7 Global NOC and Service Desk
Australian company with purpose built infrastructure in Sydney & Melbourne Offices and NOC services in Singapore & Malaysia supporting the ASEAN
NOC support is the eyes and ears of your technology environment and operational workﬂow. We are there when you need us.
Our 24x7 Service Desk is the single point of contact for clients and their customers. We monitor events, deploy resources and quickly resolve incidents.
NOC and Services Desk is equipped with service level agreements (SLA). Choose the SLA that best ﬁts your needs and budget.
About our NOC
Located in Sydney Australia, PRO IT NOC and Service Desk provides network and infrastructure monitoring and support services globally. Our facilities operate 24x7 to ensure that our clients services operate uninterrupted and efficiently.
Staﬀed by our team of certiﬁed Systems and Network Engineers, the NOC is a controlled environment with rigorous support procedures that allows us to take a highly proactive approach to client support and technical service.
24×7 Service desk oﬀering from 1st level call logging and dispatching of resources
Network event monitoring and Management with ITIL framework practices
Ticket management, Escalation and Reporting