Smart Hands is dispatched by our Network Operations Centre, our field technicians work around the clock worldwide to resolve network problems when and where they occur.
What’s more, because our technicians are based at Data Centres in the world’s major cities, we guarantee on-site response times and back them up with one of the best service level agreements in the industry.
Our field technicians have all the tools and test equipment necessary to work remotely on your behalf, performing complex hands-on troubleshooting or maintenance tasks at your request, any time of the day, 365 days a year.
PRO IT’s field operations services are currently available throughout Asia Pacific, including Australia, New Zealand, Singapore, Hong Kong, Tokyo and Malaysia.