Remote Support With Remote Support services, PRO IT will Configure and install a Private Secured Internet connection between your site and our NOC (Network Operation Centre) and install remote management software on your Servers and workstations. This will allow secured remote access to your network, in the event of an issue, we can log on to the server or any workstation and attend to the issue as a priority. With these advanced online access tools and support mechanisms in place, approximately 90% of all tasks performed on site can be performed remotely via this service. The advantage of these services are: Faster response times Reduced costs No Travel time is incurred Minimum on site charges do not apply All calls invoiced in 15 minute increments Customer requirements: The Customer will need to have a reliable Internet Connection, Firewall/VPN device already installed at premises. If required, PRO IT can recommend, supply and install Firewall/VPN products.