PRO
IT delivers its Pre-Paid Support in a form of Service Packs. Service
Packs are based on a pre-purchased block of hours – 30, 50 or 100
depending upon your requirements. PRO IT support packs have been
designed from ground up to empower businesses with, on-demand IT and
network support, when and where they are needed.
With PRO IT Service Packs, businesses can control their budgets determining their IT spend, and Service Pack renewal rate.
Support when you need it - 24 x 7
There is no point in having an I.T. department if they are not available when you need them.
As a Service Pack client, you will have access to our helpdesk number
and our web based helpdesk facilities. Our helpdesk is available
24 hours a day, 7 days a week year round, ensuring you can contact us
at all times. Access to Helpdesk contact numbers and web are only
available to our Support Pack clients.
Guaranteed response times
During
business hours we guarantee to respond to your call for assistance
within 4 hours - although in many circumstances we are able to respond
instantly, and will have the issue resolved within minutes of your
call. We will contact your site engineer and make the necessary
arrangements to have our engineers dispatched to your site.
Three consultants appointed per site
As a Service Pack client you will be allocated a:
Senior Technology Analyst - Their
role is to oversee your entire Network environment and provide
recommendations and strategic planning for your future direction
Senior Site Engineer -
Reporting directly to the senior Technology consultant you
site engineer is responsible for maintaining all aspects of your
requirements in regard to onsite work required.
Helpdesk Operator –
Contactable via the helpdesk number or over the internet based
helpdesk, your appointed operator will be your primary point of contact
to log calls and provide first and second level assistance either over
the phone or through the remote administration tools (should you elect
this option please contact our team for further information).
By
appointing three personnel we ensure that level of support remains
consistent and personalised making your PRO IT team as much a part of
your business as any other employee. Additionally you can be confident
that if an issue should arise, you will be dealing with personnel that
have a complete understanding of your network.